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911 Center
The City of Paragould's new Emergency Dispatch Center began operations in June 2018. The new facility was built due to the fact that the old dispatch facility at 101 N 3 1/2 street is in close proximity to the railroad tracks as well as the need to expand and upgrade equipment to keep up with technology.
The new facility has a conference room, a dispatch room that includes state-of-the-art workstations with room to add more if the need arises, 12 inch thick walls to withstand a direct hit from an F5 tornado and bulletproof doors. This location and design should accommodate the City's need for many years to come. Our new facility along with our professional team of dispatchers will help provide the quickest, most efficient, uninterrupted services to the citizens of Paragould and Greene County.
Mission Statement
It is the mission of Paragould Emergency Services to provide the vital communication link between Fire, Police, and EMS, and the citizens and visitors of Greene County. We vow to assist the Fire Departments, Police Department, Sheriff's Office, Rescue Squad, and Ambulance Services in all tasks needed to preserve life, protect property, and build long-term relationships with the public.
Dispatched Agencies
- AMMC Ambulance Service for Greene and Clay Counties
- Deleplaine Fire Department
- Greene County Rescue Squad
- Greene County Sheriff's Office
- Lafe Fire/Rescue
- Marmaduke Fire/Rescue
- Marmaduke Police Department @(Model.BulletStyle == CivicPlus.Entities.Modules.Layout.Enums.BulletStyle.Decimal ? "ol" : "ul")>
- Northeast Greene County Fire/Rescue
- Oak Grove Heights Fire/Rescue
- Paragould Fire Department
- Paragould Police Department
- Southern Greene County Fire Department
- Western Greene County Fire Department @(Model.BulletStyle == CivicPlus.Entities.Modules.Layout.Enums.BulletStyle.Decimal ? "ol" : "ul")>
Dispatched calls for March 2023*
Law Enforcement | Fire / Rescue | EMS | |
---|---|---|---|
Total Calls | 6199 | 934 | 865 |
911 Calls | 1143 | 479 | 305 |
Employee of the Month
July 2021
Whitney Haneline
We would like to recognize our 911 staff for the amazing work they do. Starting this month we will be recognizing 911 staff members that have went above and beyond to protect the citizens we serve. These people will be nominated by their peers.
For the month of July Operator Haneline was nominated by 90% of her coworkers. She goes above and beyond to ensure that our responders and citizens receive the most professional and timely service in their time of need. Operator Haneline is a true example of compassionate and professional service.
Thank you for all you do for our citizens and staff!!!!
Director
McCammon.
August 2021
Kevin Moslander
We would like to congratulate Kevin Moslander for being selected by his co-workers as employee of the month. Kevin is one of the most compassionate and dedicated people I have ever had the pleasure of working with. Kevin is a true friend to everyone in public safety and an amazing asset to our community.
Here is just a sample of something that was shared by a co-worker of his.
"I have worked with Kevin for several years now. He is always punctual, consistent, and always willing to help out wherever he is needed. You never have to worry that he isn’t going to show up for work, he has always been willing to help out with shift coverage, and I have seen first hand his dedication and desire to learn and educate himself so he can better serve the community and first responders we work with. I have witnessed Kevin sign up for extra-curricular classes, watch APCO webinars, and express interest in other classes and opportunities to further his knowledge.
I will never forget the time he stayed on the 911 line for 40 minutes, consoling and getting help to a stranded motorist who was stuck in his car while submerged in water. This incident happened more than a year ago, but I will always remember how well he did on that call. It was 40 minutes of high stress, which included trying to find the callers exact location, all while keeping him calm as the water level kept rising higher.
Kevin is a team player, and is always willing to help me with whatever I ask. This is why I feel he deserves this award!"
Kevin thank you for your hard work and dedication to the citizens of Paragould and Greene County!!
September 2021
Lacey Ivie
We would like to congratulate Lacey Ivie for receiving our Employee of the Month for September.
Lacey came to us from Greene County Sheriff's Office, where she was a dispatcher prior to the dispatch centers consolidating. Lacey has truly hit the ground running after coming on board. She has obtained several accredited certifications to further her education to better serve the citizens of Paragould and Greene County. Lacey has a true passion for her job and takes amazing care of our responders and callers.
I received this from one of her coworkers.
"I have never worked with someone so compassionate about their job as Lacey. Not only is she professional but she cares. Sometimes in this job we are so quick to get upset but she is the first person to bring perspective"
This speaks highly of her dedication. Lacey we thank you and the citizens you serve thank you. Keep up the amazing work!!!
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Emergency Dispatch Center
Physical Address
24 Southpointe Dr
Paragould, AR 72450
Phone: 870-236-7621 Ext. 1Emergency Phone: 911
Hours
911 services available 24 hours a day, 7 days a week
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Michael McCammon
Director
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Casey Tedder
Deputy Director
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Whitney Miller
Training Coordinator
Apply now to join our team!
Just print the application and turn it in to City Hall.
- Can the center communicate with the speech/hearing-impaired?
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Yes. The Emergency Communications Center is equipped with Telecommunication Device for the Deaf (TDD) enabling communications with the speech/hearing-impaired callers.
If a caller uses a TTY/TDD, the caller should:
- Stay calm, place the phone receiver in the TTY, dial 9-1-1.
- After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call.
- Give the call taker time to connect their TTY. If necessary, press the TTY keys again. The 9-1-1 call taker should answer and type “GA” for Go Ahead.
- Tell what is needed-police, fire department, or ambulance. Give your name, phone number and the address where help is needed
- Stay on the telephone if it is safe. Answer the call taker’s questions.
If a deaf or hearing/speech impaired caller does not have a TTY/TDD, the caller should call 9-1-1 and do not hang up. Not hanging up leaves the line open. With most 9-1-1 calls, the caller’s address is displayed on the call taker’s screen and help will be sent.
- Why does dispatch ask so many questions?
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Dispatchers ask for pertinent information first – address, type of call, name of caller or those involved, and your call back number. Once the initial information is obtained, additional questions may be asked depending on the type of call. The questioning will not slow down the dispatching of the appropriate assistance. In emergency cases, this information is relayed immediately to field units so they may begin responding to the incident, while the dispatcher remains on the phone to obtain further details that are also relayed to the responding units as it is gathered, in real time. The dispatcher will further assist callers by giving instructions to callers on how to administer life saving techniques, such as CPR, during medical emergencies; to take steps to promote the personal safety of the caller, the victim and responding Police, Fire, or EMS personnel, and to engage in those actions that preserve evidence to aid in the apprehension of suspects.
- What do I say when I call 9-1-1?
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When reporting an emergency:
- Remain calm
- Speak clearly
- Listen to instructions
- Answer all questions
- DO NOT hang up until instructed to do so by the call taker
The person answering 9-1-1 is a trained dispatcher. They have been trained as to what questions to ask. Be prepared to follow the dispatcher’s line of questioning (e.g. WHEN did the incident occur, WHAT is happening, WHERE the situation is occurring, WHO is involved, is a WEAPON involved, what INJURIES have been sustained, etc.).
- What do I do if I call 9-1-1 by accident?
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If you call 9-1-1 by mistake, DO NOT HANG UP. Stay on the line and tell the dispatcher that everything is all right. If a caller to 911 hangs up without stating the problem, the caller must be contacted in order to ensure that no actual emergency exits. This may involve the dispatching of a law enforcement officer to your home or place of business in order to ensure that a problem does not exist. One common misconception that citizens have about dialing 911 by mistake is they will somehow get into trouble. This is not true!
- When should I call 9-1-1?
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9-1-1 is only to be used in emergencies. An emergency is any situation that requires immediate assistance from the police, fire, or rescue. 9-1-1 is for emergencies, potential emergencies, or when an emergency is imminent.
Ask yourself:
- Is there a danger to life or property?
- Is there a serious medical emergency (chest pains, seizures, bleeding, etc?)
- Is there any type of fire (building, vehicle, brush, etc?)
- Is there any crime in-progress (robbery, burglary, prowler, fights, etc?)
- Are there any other life threatening situations (traffic accident with injuries, stuck in high water, etc?)
- Is the caller or someone else the victim of a crime?
- If you are ever in doubt of whether a situation is an emergency, you should call 9-1-1. It is better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.
Please, do not call 9-1-1 to report that electricity or other utilities are off; to notify authorities of traffic jams; to inquire about government services; or to learn general information.